Q1: Do you have agents or service centers overseas?
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Currently, our operations span Southeast Asia, North America, and other regions, with ongoing efforts to expand our global agency network. In areas where no local service centers are yet established, remote technical support and expedited spare-parts delivery are provided by our Shenzhen headquarters.
Q2: What payment methods are supported?
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Subject to mutual agreement, foreign trade orders are typically settled by T/T bank transfer; payment terms for sample orders and bulk orders may be agreed upon separately.
Q3: How long after placing the order will it be shipped? How is the logistics arranged?
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Over 80% of our products are kept in finished‑goods inventory, with ample raw materials on hand, enabling shipment within 3 to 10 days. We can arrange international express, air freight, or sea freight according to customer requirements, and our standard trade terms are EXW and DAP.
Q4: Do you support OEM/ODM customization partnerships?
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We offer robust support. Our seasoned R&D and manufacturing teams can tailor product solutions to meet your specific needs, providing customization options for appearance, needle configurations, control interfaces, and more. We also welcome long-term OEM/ODM partnerships.
Q5: What industries and processes do your products primarily serve?
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It is widely used in precision dispensing, coating, and encapsulation processes across industries such as SMT/FPC/PCB assembly, semiconductor and chip packaging, consumer electronics (camera modules, fingerprint modules, OLED displays), new energy (lithium batteries, photovoltaics), biomedicine, and automotive electronics.
Q6: What is the product warranty policy?
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The product is covered by a warranty: during the warranty period, non‑human‑caused damage will be repaired or replaced free of charge; after the warranty expires, lifetime paid maintenance and technical support will be provided. Specific terms shall be governed by the contract.
Q7: How is product quality ensured?
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We are a legally established manufacturing facility and a national high-tech enterprise (certified in 2024). Before leaving the factory, all products undergo 100% testing and quality inspection, and we offer free sample testing for verification.
Q8: What is your MOQ (minimum order quantity)?
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We accept sample orders and minimum order quantities for small batches; standard products can be ordered in single units. Bulk pricing and MOQs can be confirmed directly with sales.
Q9: How do you choose the right dispensing valve model for your needs?
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We will recommend a suitable model based on your glue viscosity, dispensing volume, precision requirements, application scenario, and production line cycle time, and we offer free incoming‑material sample testing. We’ll confirm the selection with actual test data before you place your order.
Q10: Which adhesives/fluids are your products compatible with?
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The applicable viscosity range spans 0–100,000 cP, covering common industrial fluids such as epoxy adhesives, UV-curable adhesives, conductive silver adhesives, solder pastes, thermally conductive adhesives, hot-melt adhesives, and sealants. For uncertain formulations, free sample submission is available for testing and verification.
Q11: How do you handle customer complaints?
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We will provide a response within 24 hours and promptly initiate an investigation into the root cause of the issue, ensuring that all customer requirements—regarding product quality, delivery, service, and other aspects—are fully met.
Q12: What kind of after-sales service do you offer?
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First, we rigorously control quality throughout the production process to ensure that our products are both compliant and reliable. We also provide remote, expert calibration and guidance, and continuously monitor user feedback to address their questions and resolve any issues.
Q13: Can you provide samples?
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We can provide samples, but they are subject to a fee.
Q14: What are the transaction models for your products?
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We can discuss with the customer to agree on a mutually satisfactory transaction model; in most cases, we use EXW or DAP terms.
Q15: What is your order lead time?
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Over 80% of our products are kept in finished‑goods inventory, with ample stock on hand, enabling shipment within 3 to 10 days.
Q16: Could you please introduce your product packaging?
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First, we will ensure the safe transportation of your goods by using specially designed corrugated cardboard boxes, and we can also apply your brand’s packaging with your authorization.
Q17: Do you offer product customization services?
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We boast years of industry experience and a seasoned R&D and manufacturing team, enabling us to tailor product solutions to meet our customers’ specific needs.
Q18: Can you provide testing services?
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We have professional technical staff and testing equipment, and we offer free sample testing services to our customers.
Q19: Has your factory and its products obtained any certificates or certifications?
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Our factory is a legally established enterprise, recognized as a National High-Tech Enterprise and holder of multiple patents for innovative, application‑oriented technologies.
Q20: Are you a factory or a trader?
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We are a physical manufacturing facility and an integrated industrial‑trade enterprise.